Beginning last year, Asbury Methodist Village proudly began training to become a Planetree community, a philosophy of service that emphasizes respecting residents’ desires and choices, creating strong relationships, and recognizing that associates are the critical link in creating an outstanding organization.
Associates trained as Planetree facilitators hold bi-monthly retreats with staff members to explore how they can further incorporate Planetree’s philosophy into their communities, view policies and services through residents’ lenses and work on strengthening teamwork and a sense of shared responsibility in the workplace. At Planetree Steering Committee meetings, associates and residents meet to focus on expanding or improving the quality of services.
Below are two associates who embody Planetree's - and Asbury's - principals of service to others.
Planetree has helped us really focus on the community from a resident’s perspective, and the retreats are a great opportunity to get to know associates from other departments. When residents are transitioning to their new home here, we have an opportunity to help them feel the warmth and love of living at Asbury. I make sure I greet every resident with a smile and work together with my fellow associates to support their ideas and suggestions.
Planetree is important to the campus because it reminds associates that just because healthcare residents are older, that doesn’t mean they’re unable to make choices. Communication is so important. I always ask how their day is going, and then immediately see how I can make it better. I was just with a resident who always tells me the saying “Nothing beats a failure like a try.” She was talking to me about a problem she was having, and I reminded her of this saying. She smiled because she realized that someone was actually listening.